Which pack is right for you?

Independent support worker

You deliver supports on your own as a sole trader, registered or unregistered. You need documents written for one person, not a company: no board, manager or HR language.

20 templates: identity, worker screening, insurance, service agreement, incidents, complaints and the verification self-assessment.

Provider business

You run (or are setting up) a provider organisation with workers, governance and audit obligations on the certification pathway.

230 templates across 19 operational areas, structured around the NDIS Practice Standards, with core module self-assessment checklists and an audit preparation checklist.

Provider wanting everything

You deliver (or plan to deliver) a broad range of supports and want one complete, consistent document set instead of buying module by module.

All 357 templates in one purchase: the full Core Library with every add-on module already included. No add-ons needed - if this is you, skip Step 2 entirely.

High Intensity

You deliver high intensity daily personal activities: complex bowel care, enteral feeding, severe dysphagia, tracheostomy, catheter, ventilation, subcutaneous injections, complex wounds or epilepsy support.

Behaviour Support

You deliver behaviour support or use regulated restrictive practices: behaviour support plans, authorisation and consent, monthly reporting.

SIL Supplementary Module

You deliver supported independent living and are registered or applying: Module 5A supported decision-making, safeguarding, practice governance, tenancy and housing agreements, evidence and audit preparation.

Business Extras

You want the business side covered too: quality improvement, strategy and growth, marketing and day-to-day administration.

Employer Essentials

You are taking on your first workers. 27 templates covering recruitment, worker screening, onboarding, HR policies, and managing and exiting staff.

"I work alone and want to get verified"

The ISW Verification Pack is built around the evidence a sole trader is typically asked for at verification: qualifications and screening evidence, insurance, service agreement, incident and complaint basics, and the self-assessment.

"I'm an ISW about to hire my first worker"

Take the ISW Verification Pack plus Employer Essentials. That adds 27 documents covering recruitment, worker screening, onboarding, HR policies, and managing and exiting staff.

"We're registering as a provider"

Start with the Core Library. It covers the core module areas assessed at certification. Add the High Intensity or Behaviour Support module only if those supports are in your registration scope.

"We deliver SIL / high intensity / behaviour support"

SIL and mealtime documents are included in the Core Library, written against the Core Module as it applies to shared living. Registered SIL providers are also assessed, by certification, against the supported independent living supplementary module (Module 5A): the SIL Supplementary Module add-on covers it with 23 templates and cross-references the Core Library throughout. High intensity and behaviour support are separate add-on modules. If you need two or more add-ons, the Complete Library is usually the better buy.

"I only need one or two documents"

Every template is also sold individually at $24.99. Browse the full catalogue and buy exactly what you need.

"Will my documents stay current?"

Yes. When we update a document, everyone who owns it gets the new version free through their existing download. See the Updates blog for what changed and why.