Business Extras Pack
The business side of running an NDIS service. 23 editable templates for quality improvement, strategy and growth, marketing, and day-to-day business administration - the documents that help you run and grow the business, not just pass an audit.
Who it is for: providers who want practical business, marketing and continuous-improvement tools alongside their compliance documents.
Highlights
- Quality and improvement: quality improvement plan, continuous improvement register, management review meeting procedure and agenda, annual quality report, internal audit schedule and plan.
- Planning and performance: strategic business plan, key performance indicators framework, policy and document review schedule.
- Staff experience: new starter welcome guide, annual staff satisfaction survey, exit interview guide, performance improvement plan template, permanent letter of offer, disciplinary letters pack and volunteer agreement.
- Participant experience and marketing: new participant welcome guide, family and carer handbook, participant feedback survey, service capability statement, referral and intake procedure, social media and digital communications policy.
- Governance: board charter and director obligations guide, stakeholder engagement plan.
What is included
23 editable Word templates, grouped into 6 areas.
| Quality and continuous improvement | 5 |
| Business planning | 3 |
| Staff experience and HR extras | 7 |
| Participant experience | 3 |
| Marketing and capability | 3 |
| Board and stakeholders | 2 |
See the full document list, every document by name
Bought the wrong pack? Contact us within 30 days and we will credit what you paid towards the correct pack, so you only pay the difference. This is in addition to your rights under the Australian Consumer Law.
Files download straight away as editable Word documents, organised into the folders above, with a placeholder legend and a personalisation guide. Customise each template to your service and implement it in practice: documents on their own are not evidence of compliance.
These templates are general information, not legal advice. No template pack can guarantee registration or audit outcomes.
Related guides
Add-on modules and other packs
Add only what you deliver. Every pack drops into the same document system, so you can extend your library as your scope grows.