Information
What is in the Business Extras Pack
23 editable Word templates. This is the complete list of what you receive.
Scope
Business, quality and marketing documents that sit alongside your compliance documentation. These are operational tools rather than Practice Standards evidence, and this pack is not a substitute for the Core Library.
Business, quality and marketing documents that sit alongside your compliance documentation. These are operational tools rather than Practice Standards evidence, and this pack is not a substitute for the Core Library.
Every delivery also includes the Placeholder Legend and Customisation Guide, and the How To Personalise Your Templates guide.
At a glance
| Quality and continuous improvement | 5 |
| Business planning | 3 |
| Staff experience and HR extras | 7 |
| Participant experience | 3 |
| Marketing and capability | 3 |
| Board and stakeholders | 2 |
Full document list
Quality and continuous improvement (5)
| BIZ-01-01 | Quality Improvement Plan Template |
| BIZ-01-02 | Continuous Improvement Register |
| BIZ-01-03 | Management Review Meeting Procedure and Agenda Template |
| BIZ-01-04 | Annual Quality Report Template |
| BIZ-01-05 | Internal Audit Schedule and Plan |
Business planning (3)
| BIZ-02-01 | Strategic Business Plan Template |
| BIZ-02-02 | Key Performance Indicators Framework |
| BIZ-02-03 | Policy and Document Review Schedule |
Staff experience and HR extras (7)
| BIZ-03-01 | New Starter Welcome Guide |
| BIZ-03-02 | Annual Staff Satisfaction Survey |
| BIZ-03-03 | Exit Interview Guide and Form |
| BIZ-03-04 | Performance Improvement Plan Template |
| BIZ-03-05 | Letter of Offer - Permanent Employment |
| BIZ-03-06 | Disciplinary Letters Pack |
| BIZ-03-07 | Volunteer Agreement |
Participant experience (3)
| BIZ-04-01 | New Participant Welcome Guide |
| BIZ-04-02 | Family and Carer Handbook |
| BIZ-04-03 | Participant Feedback Survey |
Marketing and capability (3)
| BIZ-05-01 | Service Capability Statement |
| BIZ-05-02 | Referral and Intake Management Procedure |
| BIZ-05-03 | Social Media and Digital Communications Policy |
Board and stakeholders (2)
| BIZ-06-01 | Board Charter and Director Obligations Guide |
| BIZ-06-02 | Stakeholder Engagement Plan |
Every document is an editable Microsoft Word file with placeholder fields for your business details. These are templates, not a compliance service. They require customisation and implementation in your own service, and no template pack can guarantee registration or audit outcomes. Bought the wrong pack? Contact us within 30 days and we will credit what you paid towards the correct pack, so you only pay the difference. This is in addition to your rights under the Australian Consumer Law.