FAQ

Your templates are delivered as a digital download. You will be able to access them straight after purchase, and a download link will also be sent to your email so you always have access to your files.

Our templates are provided in editable docx and xlsx format so you can update them to suit your business.

You can edit the templates yourself, or purchase our customisation service if you would like them tailored to your business. All documents should still be reviewed before use.

If you purchase customisation, you will receive an email with a link to complete a short form about your business. We use that information to tailor the documents to your business details. Once the amendments are complete, you will receive a new download link to the amended templates. You keep the original templates too. This is where any updates or new templates will be loaded.

Yes. Individual templates are available if you only need specific documents.

The Independent Support Worker Pack is suited to independent workers who need practical business documents without overcomplicating things. The Provider Pack is better suited to businesses that need a broader document framework and more formal structure.

Yes. We review and update our templates when major changes happen, and we also add new documents to our packs over time. These updates are included for pack customers at no extra cost.

Yes. If new templates are added to the pack you purchased, they will be included for you as part of your purchase.

Our templates are designed as practical business resources for Independent Support Workers and Providers. They are not sold as compliance certification, and they should always be reviewed and adapted to suit your own business and obligations.

No. These templates are not sold as ISO-compliant or ISO-certified documents. ISO compliance depends on your full systems, processes, implementation, record keeping, and formal assessment where relevant. These are templates only and require purchaser review before use.

No. Audit and registration outcomes depend on far more than documents alone. They also depend on how your business operates, how your systems are implemented, your records, and the supports you deliver.

No. These templates are general business resources only. They are not legal, financial, or compliance advice.

No. Templates are for use within your own business only and must not be resold, redistributed, or shared outside your business.