Refund policy
REFUNDS POLICY
Last Updated: 16 July 2026
1. DIGITAL PRODUCT REFUND POLICY
All digital product sales are final. Due to the nature of downloadable content, we do not offer refunds, exchanges, or returns once a document has been accessed or downloaded.
If you experience technical difficulties, please contact hello@moretonregionalsupport.com.au for assistance.
2. COMPLIANCE WITH AUSTRALIAN CONSUMER LAW (ACL)
In accordance with the Australian Consumer Law (ACL), customers may be entitled to a repair, replacement, or refund in cases of:
• Major failure – for example, if the document cannot be accessed due to a system error.
• Incorrect files or delivery issues caused by Moreton Regional Support Services.
We are not required to provide refunds for:
• Change of mind.
• Incorrect selection.
• Failure to read product descriptions.
If you believe your purchase qualifies for a refund under Australian Consumer Law, please contact us at hello@moretonregionalsupport.com.au with your order details.
3. BOUGHT THE WRONG PACK
If you purchase a pack and find it is not the right fit for your situation, contact us within 30 days at hello@moretonregionalsupport.com.au and we will credit what you paid towards the correct pack. You only pay the difference. This is a goodwill arrangement offered in addition to your rights under the Australian Consumer Law, and it does not limit those rights.