NDIS Provider Core Library

The complete operational document set for a registered or registering NDIS provider. 229 editable Word templates across 19 operational areas, structured around the NDIS Practice Standards, with a certification audit requirements map and the Master Document Register included.

Who it is for: providers going through certification or verification who need the full core framework in one place. Add the High Intensity or Behaviour Support modules if those supports are in your scope.

What's included

Governance Quality Management (30): Corporate Governance and Accountability Policy, Quality Management and Continuous Improvement Policy, Document Control Policy and Procedure, Risk Management Policy and Procedure, Business Continuity Plan, Record Keeping and Documentation Policy, Compliance Policy and Procedure, Whistleblower Policy, Conflict of Interest Policy, Succession Planning Policy, Internal Audit Schedule and Checklist, NDIS Audit Preparation Checklist, NDIS Core Standards Self-Assessment Checklist - Governance and Operations, Conflict of Interest Declaration Form, Meeting Minutes Template, Business Continuity Risk Assessment Form, Financial Delegation and Authorisation Policy, Fire Safety Compliance Policy, Organisational Culture and Leadership Development Policy, Partnership and Stakeholder Engagement Policy, Procurement Policy, Quality Assurance and Audit Guidelines, End-of-Year Compliance Summary, Debtor Management Policy, Continuous Improvement Register, Record Retention and Disposal Schedule, Organisational Chart Template, Continuity of Supports Policy, NDIS Fraud Control Policy, NDIS Commission Contact and Regulatory Response Protocol

Rights Responsibilities Ethics (17): Participant Rights and Responsibilities Policy, Decision Making, Choice and Supported Decision-Making Policy and Procedure, Individual Values, Beliefs and Cultural Needs Policy, Privacy and Dignity Policy and Procedure, VANED Policy and Procedure, Participant Advocacy Policy and Procedure, Duty of Care and Dignity of Risk Policy and Procedure, Code of Conduct Policy and Procedure, Anti-Discrimination and Equal Opportunity Policy, Professional and Participant Boundaries Policy, NDIS Core Standards Self-Assessment Checklist - Rights and Responsibilities, Code of Conduct Worker Declaration Form, Participant Advocacy Request Form, First Nations and CALD Cultural Engagement Procedure, Accessible Participant Rights Summary, Cultural Safety Framework, Supported Decision-Making Register

Service Delivery Participants (32): Service Access Intake and Eligibility Policy and Procedure, Service Agreement Policy and Procedure, Individual Support Planning Policy and Procedure, Responsive Support Delivery Policy and Procedure, Transition and Exit Policy and Procedure, Progress Notes and Case Documentation Policy, Participant Intake Form, Service Agreement Template, Individual Support Plan Template, Progress Notes Template, NDIS Core Standards Self-Assessment Checklist - Provision of Supports, Participant Consent Form, Participant Review Form, Service Exit and Transition Form, Participant Referral Form, Participant File Audit Checklist, Home Safety Checklist, Individual Participant Risk Assessment, Participant Handbook, Manual Handling Plan, Individual Emergency Plan, Attendance and Activity Log, Participant Health and Wellbeing Policy and Procedure, Fluid Intake Recording Sheet, NDIS Plan Review Process Guide, Onboarding Checklist for New Participants, Technology-Assisted Care Policy, PACE Approach and Planning Reform Guide, Participant Annual Review Summary, Shift Handover and Communication Log, Personal Care and Daily Living Checklist, Support Coordination Record of Service

Incident Management (14): Incident Management Policy and Procedure, Notifiable Incidents and Mandatory Reporting Policy, Guardian and Representative Incident Notification Policy, Participant Death and Critical Incident Management Policy, First Aid Policy and Incident Reporting Procedures, Behavioural Incident Review Procedure, NDIS Reportable Incidents Process Guide, Emergency and Incident Response Guide, Incident Report Form, NDIS Reportable Incident Notification Form, Guardian Incident Notification Record, Incident Root Cause Analysis Tool, Incident Register, Reportable Conduct Scheme Policy and Procedure

Complaints Management (5): Complaints Management Policy, Participant Feedback and Complaints Procedure, Internal Grievance Procedure, Complaints Register, Feedback and Complaint Form

Risk Safety (13): Workplace Health and Safety Policy, Lone Worker Policy and Procedure, Home Visit Safety Policy and Procedure, Missed Visit and Welfare Check Policy, Managing the Risk of Falls Policy, Food Safety Management Procedures, Home Visit Risk Assessment Tool, Participant Risk Assessment Template, Community Safety Checklist, NDIS Core Standards Self-Assessment Checklist - Support Environment, Medical Emergency Protocol Template, Psychosocial Hazards and Psychological Safety Policy, WHS Hazard and Near-Miss Report Form

Emergency Management (6): Emergency Management and Response Policy, PEEP Policy and Procedure, Site Emergency Plan, PEEP Template, Emergency Medical Consent Form, Emergency Drill and Plan Testing Record

Workforce HR (33): Workforce Management Policy, Staff Induction Policy and Procedure, Code of Conduct, Performance Management Policy and Procedure, Leave Management Policy, Grievance and Dispute Resolution Policy and Procedure, Disciplinary and Termination Policy and Procedure, Staff Induction Checklist, Position Description Template, Performance Review Form, Staff Grievance Form, Exit Interview Form, Drugs Alcohol Tobacco and Vaping Policy, Equal Employment Opportunity Policy, Payroll and Timekeeping Policy, Management of Non-Work Related Injury or Illness Policy, Employment Agreement Template, Staff Timesheet, Training Register and Plan, Sub-Contractor Agreement Template, Letter of Offer Template (Casual), Reference Checking Template, Work from Home Policy, Work from Home Application Form, Workplace Harassment and Anti-Bullying Policy, Performance Improvement Plan Policy and Procedure, Supervision and Performance Management Policy, Employee Welcome Pack Template, Participant Welcome Pack Template, Support Worker KPI Framework, Workforce Planning and Recruitment Policy, Secondary Employment Declaration Form, Interview and Candidate Assessment Form

Worker Screening (4): Worker Screening Policy and Procedure, Worker Screening Register, Worker Screening Declaration Form, Key Personnel Register

Clinical Medication (14): Medication Management Policy and Procedure, Medication Management Plan, Medication Administration Record, Medication Error Report, Administration of Medication Procedure, Medication Administration Chart, Medication Consent Form, Medication Incident Form, Medication Audit Checklist, PRN Medication Care Plan, Self-Administration of Medication Assessment Tool, Medication Storage Key Register, Medication Risk Identification Checklist, Controlled Drug (Schedule 8) Register

Health Records (12): Health Records Management Policy, Body Scan Chart, Bowel Motion Recording Chart, Weight Management Recording Chart, Wound Care Recording Chart, Blood Glucose (BGL) Recording Chart, Vital Signs Observation Chart, Continence Recording Chart, Repositioning and Pressure Care Chart, Sleep Recording Chart, Stoma and Ostomy Output Recording Chart, Seizure Observation Chart

Infection Control (7): Infection Prevention and Control Policy, Hand Hygiene Procedure, Clinical Waste Management Policy, Routine Disinfecting and Cleaning Procedure, Mealtime Management and Dysphagia Policy, Mealtime Management Plan Template, PPE Policy and Procedure

Safeguarding Restrictive Practices (5): Safeguarding and Restrictive Practices Policy, Positive Behaviour Support Policy and Procedure, Restrictive Practices Policy and Procedure, Conflict Management Plan, Restrictive Practices Reporting Form

Privacy Data (7): Privacy and Confidentiality Policy, Privacy Consent and Collection Notice, Data Breach Response Policy, IT Security and Acceptable Use Policy, Consent to Share Information Form, Photo and Media Consent Form, Transport Consent Form

Financial (8): Financial Management Policy, NDIS Participant Expense and Receipt Register, NDIS Pricing and Claims Guide, Service Fees Policy and Procedure, Rate Card and Price List Template, Invoice and Payment Register, Participant Money Handling Procedure, Petty Cash and Participant Money Record

Transport Assets (7): Transport Policy and Procedure, Asset and Equipment Register, Participant Transport Guidelines, Personal Belongings Register for STA and Respite, Travel Costs Policy, Vehicle Safety Checklist, Vehicle Use and Mileage Log

Business Admin (5): Business Administration Policy, Master Document Register, Self-Care and Mental Well-Being Guide for Support Workers, Hazardous Substances Register, Weekly Cleaning Schedule

SIL Templates (5): SIL-01 Supported Independent Living Policy and Procedure, SIL-02 Supported Independent Living Service Agreement, SIL-03 SIL Property Inspection Checklist, SIL-04 SIL-SDA Working Agreement, SIL-05 Participant Matching and Compatibility Profile

Mealtime Management (5): MEAL-01 Food Diary Form, MEAL-02 Mealtime Food Safety Audit Checklist, MEAL-03 Nutrition Assessment, MEAL-04 Nutrition and Swallowing Risk Checklist, MEAL-05 Mealtime Management Log

These templates are general information, not legal advice. No template pack can guarantee registration or audit outcomes.