Incident Management Procedure

An editable NDIS incident management procedure for independent support workers. It sets out how you identify, manage, record and report incidents involving participants, and includes an incident report form and register.

What is inside:

• What counts as an incident, and the six categories of reportable incident
• Five-step procedure: respond and make safe, record within 24 hours, notify, notify others, then review and learn
• Notification timeframes for registered providers: 24 hours, the 5 Day Form and any final report
• What an unregistered worker still does: record and manage every incident, report crimes to police and raise serious concerns with the Commission
• Who else to notify: the participant and guardian, police, other regulators and your insurer
• Records and retention table, confidentiality and participant access
• Appendix A incident report form and Appendix B incident register

Good to know: the duty to notify the NDIS Commission of reportable incidents applies only while you hold NDIS registration.

• Reviewed against the current NDIS Rules, Practice Standards and Commission guidance
• Editable DOCX with a placeholder legend, so you enter your details once
• Instant download

These templates are general information, not legal advice. No template can guarantee registration or audit outcomes.