Co-Tenant Conflict, Bullying and Harm Response Procedure

A co-tenant conflict, bullying and harm response procedure for shared SIL homes. It helps workers tell ordinary disagreement apart from bullying, intimidation and harm between participants, and sets out what to do in each case.

What is inside:

• Scope, definitions and responsibilities, including the leadership after-hours contact
• Indicator table comparing ordinary disagreement with bullying, intimidation or harm
• Escalation thresholds that require immediate action on the first occasion
• A 13-step response, from calling 000 and police reporting to Commission notification, interim safety arrangements, behaviour support input and a four-week review
• How keeping people apart can become seclusion or restraint, and the rules for emergency use
• When the household itself is the problem, and what not to do
• Records that evidence the response

Good to know: harm caused by a worker, visitor or family member is outside this procedure and is handled through incident management.

• Reviewed against the current NDIS Rules, Practice Standards and Commission guidance
• Editable DOCX with a placeholder legend, so you enter your details once
• Instant download

These templates are general information, not legal advice. No template can guarantee registration or audit outcomes.