Service Agreement Policy and Procedure

A service agreement policy and procedure for NDIS providers. It sets out how agreements are developed with participants, what each one must contain, and how they are reviewed, amended and ended.

What is inside:

• Policy commitments, including plain English, accessible formats and signing before supports start
• Guidance on the NDIS Pricing Schedule and price limits by plan management type
• Required contents: parties, supports, payment and funding, cancellations, responsibilities, duration, termination, complaints and signatures
• Collaborative development, with no pressure to sign at the first meeting
• Updating the agreement when the participant's NDIS plan changes
• Written amendments signed by both parties
• Ending an agreement, with 4 weeks' written notice as the default
• Record keeping and retention for at least 7 years

Good to know: cancellation rules follow the NDIA's pricing and claiming guidance, which changes. Check the current rules before you finalise your agreements.

• Reviewed against the current NDIS Rules, Practice Standards and Commission guidance
• Editable DOCX with a placeholder legend, so you enter your details once
• Instant download

These templates are general information, not legal advice. No template can guarantee registration or audit outcomes.