Missed Visit and Welfare Check Policy
$24.99
Instant download. One-time purchase. Fully editable Word (DOCX).
A missed visit and welfare check policy that tells workers and supervisors what to do when a participant does not answer the door or cannot be found, and when a lone worker fails to check in. It applies to in-home and community-based supports.
What is inside:
- A 7-step missed participant visit procedure showing who acts and when, from phone attempts to a risk assessment review
- When to call 000, including known medical risks and signs of distress or forced entry
- A 6-step lone worker welfare check, with phone attempts within 15 minutes and a 000 call within 30 minutes
- An incident report within 4 hours where there is a welfare concern
- Record keeping in the participant file and Incident Register, and review of repeated missed visits
- Records and evidence list and legislation table
- Reviewed against the current NDIS Rules, Practice Standards and Commission guidance
- Editable DOCX with a placeholder legend, so you enter your details once
- Instant download
These templates are general information, not legal advice. No template can guarantee registration or audit outcomes.
Buying more than one template? This one is also in
On its own this template is $24.99. Each pack below includes it, plus the rest of the set.
Digital product. Because these are instant downloads, we do not offer refunds for change of mind once your files have been accessed. This does not affect your rights under the Australian Consumer Law. Bought the wrong pack? Contact us within 30 days and we will credit what you paid towards the right one. If you have a technical issue accessing your files, contact us and we will sort it out. See our refund policy.
Your responsibility. These are editable templates provided as a starting point, not legal, compliance or professional advice. You are responsible for reviewing each template, adapting it to your service, and making sure the information is current, accurate and appropriate for your circumstances and your state or territory before you rely on it. Moreton Regional Support Services is not liable for any loss, penalty or outcome arising from your use of these templates, and no template can guarantee NDIS registration, audit or compliance outcomes.
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