Incident Management Policy and Procedure
An incident management policy and procedure for NDIS providers. It covers every incident involving participants, workers or operations, whether or not it is reportable. It sets out a seven-step process from immediate response to continuous improvement.
What is inside:
- Purpose, scope, policy commitments and definitions, including near miss, reportable incident, WHS notifiable incident and critical incident
- Immediate response and internal notification steps
- Documentation requirements, with an incident report completed within 4 hours where possible
- External reporting table: NDIS Commission timeframes of 24 hours and 5 business days, plus WHS regulators, child protection and police
- Investigation, root cause analysis and corrective actions
- Support for participants and workers, with staff debriefs offered within 72 hours
- Quarterly trend review, confidentiality, 7-year record retention and non-retaliation
- Records that show the policy is applied, and relevant legislation
Good to know: notifying reportable incidents to the NDIS Commission is an obligation of registered providers. The policy explains what still applies to unregistered providers.
- Reviewed against the current NDIS Rules, Practice Standards and Commission guidance
- Editable DOCX with a placeholder legend, so you enter your details once
- Instant download
These templates are general information, not legal advice. No template can guarantee registration or audit outcomes.
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