High Intensity Support Incident and Emergency Procedure

An incident and emergency procedure for NDIS providers delivering high intensity daily personal activities. Workers and managers use it when something goes wrong, from the first call to 000 through to review and improvement.

What is inside:

• Immediate response steps for any clinical emergency
• Scenario table covering cardiac arrest, choking, anaphylaxis, bleeding, tracheostomy and enteral tube emergencies, catheter blockage, hypoglycaemia, wound infection, aspiration and seizures
• Post-incident steps: incident report within 24 hours, notifications and a manager debrief within 48 hours
• Reportable incident types and NDIS Commission notification timeframes of 24 hours and 5 business days
• Root cause analysis for serious incidents, completed within 28 days
• Continuous improvement through quality meetings and incident trend reporting
• Records and evidence list, legislation and standards table, and approval block

Good to know: this procedure guides your internal response. Reportable incidents must still be notified to the NDIS Commission within the required timeframes.

• Reviewed against the current NDIS Rules, Practice Standards and Commission guidance
• Editable DOCX with a placeholder legend, so you enter your details once
• Instant download

These templates are general information, not legal advice. No template can guarantee registration or audit outcomes.