Guardian and Representative Incident Notification Policy

A policy and procedure for notifying a participant's guardian, nominee or authorised representative after any incident. It applies whether or not the incident is reportable to the NDIS Commission. The manager or service coordinator makes the notification.

What is inside:

• Definitions of guardian, nominee, authorised representative and emergency contact
• Notification principles: prompt, accurate, respectful, followed up and documented
• Order of priority for who must be notified
• Timeframes: serious incidents by phone within 24 hours with written confirmation within 48 hours, and non-serious incidents within 48 hours
• What the notification must cover, from what happened to who to contact with questions
• Ongoing updates, including the outcome of any root cause analysis
• What to do when no one can be reached, including escalation to the guardianship authority
• Participant privacy and 7-year record retention

• Reviewed against the current NDIS Rules, Practice Standards and Commission guidance
• Editable DOCX with a placeholder legend, so you enter your details once
• Instant download

These templates are general information, not legal advice. No template can guarantee registration or audit outcomes.